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Keep Your Customers Happy (by Avoiding These 14 Mistakes!)
Discover how to keep customer interactions from turning sour!
...Because the sad truth is that even when you think you're doing your best to be helpful, you may run into landmines. This book will show you ...
- Why certain seemingly innocent phrases can infuriate a customer -- and how you can couch your words to prevent backlash
- How your tone of voice and pace of speech can make or break an exchange with a dissatisfied customer
- Why customers often perceive attempts to calm them down as patronizing and insulting -- and how you can
Uncover the easy secrets to keeping your customers happy!
When it comes to customer service, the conventional wisdom is often wrong.
This report dissects some seemingly innocent phrases you might use when providing service -- and shows how many of these statements can work against you.
When it comes to customer service, conventional wisdom is often wrong. This Special Report reveals how some seemingly innocent words can work against you -- and how some of the responses and phrases customer service reps are typically trained to use can actually produce negative results. You'll discover 14 commonly used phrases and other traps that cause customer animosity, along with alternate approaches proven to increase customer satisfaction.
For more information, view the table of contents or take a look at the sample page on the right. (Requires Abode Acrobat Reader.)
14 Things Not to Say to Your Customers is part of a series of workplace solutions that reveals practical strategies and proven-effective tactics to help you overcome the problems you face and to manage your business more profitably.
This 50-page report is perfect for the busy professional, condensing the best business advice into a concise, practical and thorough review of the topic.