Kiplinger's Retirement Planning is filled with sound planning strategies and carefully researched investment advice to assure you of a rich, worry-free retirement. This year's guide will help you plan for and enjoy a financially secure retirement, whether you're still some years from the goal line or you're already retired. Kiplinger retirement planning experts show you how to maximize your 401(k) plan, select top-performing investments, get the most from Social Security, protect your estate, ensure affordable top-notch health care and much more.
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Whether you're already managing your parents' care or that day has yet to arrive, this Special Report will help you claim all the benefits available to them, get full value for their and your health-care dollar, and get the best care possible.
Get this PDF download of the thirteen page special report now.
Important note: This report is taken from the January 2014 issue of Kiplinger's Personal Finance magazine, starting on page 51.
When it comes to customer service, conventional wisdom is often wrong. This Special Report gets right to the meat and reveals how some seemingly innocent words can work against you -- and how some of the responses and phrases customer service reps are typically trained to use can actually produce negative results. This 50-page report is perfect for the busy professional, condensing the best business advice into a concise, practical and thorough review of the topic.
Confronting employees with problem personalities
is a challenging but vital role of any good manager.
Helping difficult employees improve their attitudes not
only will make your life easier, it also will earn you
the respect and gratitude of your entire team -- as
well as boost your bottom line. These practical strategies
will help you rein in 7 of the most common disruptive
Like most other customer service teams, you probably
have a few high-potential hard workers performing at a
reasonable level, and a larger group of average performers
providing so-so customer service. You can use
these relatively simple, low- or no-cost strategies, techniques
and tips to transform at least some of the first
group into true customer service superstars, and significantly
boost performance of the second group well
beyond merely average.
Complacency sets in when employees view their
workplace as predictable and risk averse. These step-by-
step techniques will help you shake workers from
their tired routines... get them operating at peak efficiency
in short order... encourage bold, creative,
employee-driven initiatives to excel in their own performance...
and inject an air of excitement into your
team's daily experience.
Substandard performance by your employees rarely
happens by accident. The good news is, once you identify
the cause there are a number of easily implemented
strategies you can use to boost employee performance.
This Special Report explains the most common reasons
for underperformance, along with tried-and-true techniques
to quickly get your employees working at peak
This publication is available in print, as a downloadable PDF, or both. Choose the format you prefer in the drop-down box below.
53 page special report from Harvard Health for people who have or want to prevent heart disease. Click on the title above for more information.
This publication is available in print, as a download (PDF) file, or both. Choose the format you prefer in the drop-down box below.
This 48 page special report from Harvard Health can help you manage your discomfort, increase your mobility and prevent future flare-ups.
This 48-page special report from Harvard Health will help you enjoy a healthy sex life despite the changes that come with age.
This 49-page report from Harvard Health will introduce you to workouts that you can easily fit into your schedule. With just two sessions per week, you'll fortify your muscles and bones, add tone to your body, and confidence to your life.
This 57-page special report from Harvard Health will help you rein in the runaway changes unleashed by stress. These proven techniques can help you repel the consuming effects of stress and reclaim and restore inner peace.
This 44-page report from Harvard Health will walk you through the process of creating advance care directives, explain the medical terms and procedures you'll need to know, help you determine what kind of end-of-life care you would want, and provide the forms you'll need.
This 37-page report from Harvard Health is a guide to the concepts that can help you find well-being and happiness, based on the latest research. This report includes self-assessment tests and step-by-step advice and exercises to help you maximize the positive emotion in your life.