Special Reports

10 Estate Planning Ideas for Blended Families$9.95
Blended families -- including those in which multiple parties have divorced, remarried and had children with different spouses -- sometimes face the prospect of being torn asunder by competing loyalties. This is especially true when it comes to managing estates. Fortunately, the same estate planning tools that can provide security and wealth preservation for more traditional nuclear families may be used for blended families, albeit with a few critical tweaks. This guide provides 10 prime-time ideas that may help blended families navigate through any turbulence.
Social Security
Special report on caring for aging parents
Special Report on Aging Parents$2.99

Whether you're already managing your parents' care or that day has yet to arrive, this Special Report will help you claim all the benefits available to them, get full value for their and your health-care dollar, and get the best care possible. Get this PDF download of the thirteen page special report now.

Important note: This report is taken from the January 2014 issue of Kiplinger's Personal Finance magazine, starting on page 51.

Kiplinger's Starting Out Guide to Your Money
Kiplinger's Starting Out Guide$2.99

Kiplinger's Starting Out Guide to Your Money is a special report specifically written for the millennial generation. You'll discover how to stretch your money, budget, find useful apps, track your spending, divvy up your paycheck, set money priorities, manage student loans, make the buy/rent decision, start saving (for retirement too!), get credit, find a side gig, start investing, manage benefits, pick a credit card, save for a house, get the right car, get the right insurance, and much more!

Important note: This report is taken from the June 2014 issue of Kiplinger's Personal Finance magazine, starting on page 45.

Workplace Solutions
Solve the 7 Toughest Challenges That Keep Managers Awake at Night$19.95

Managing people isn't always easy, and when it's your job to keep the troops in line and focused on the objective, sometimes it can be too much. You can even lose sleep worrying how to handle problems at the office.

We have the solution in our latest special report: Solve the 7 Toughest Challenges That Keep Managers Awake at Night. This 28-page special report from Kiplinger provides time-tested strategies with practical suggestions on how to handle the toughest challenges you're likely to face.

14 Things Not to Say to Your Customers
14 Things Not to Say to Your Customers

When it comes to customer service, conventional wisdom is often wrong. This Special Report gets right to the meat and reveals how some seemingly innocent words can work against you -- and how some of the responses and phrases customer service reps are typically trained to use can actually produce negative results. This 50-page report is perfect for the busy professional, condensing the best business advice into a concise, practical and thorough review of the topic.

7 Problem Personalities and How to Deal With Them in the Workplace

Confronting employees with problem personalities is a challenging but vital role of any good manager. Helping difficult employees improve their attitudes not only will make your life easier, it also will earn you the respect and gratitude of your entire team -- as well as boost your bottom line. These practical strategies will help you rein in 7 of the most common disruptive personality types.

Creating Customer Service Superstars

Like most other customer service teams, you probably have a few high-potential hard workers performing at a reasonable level, and a larger group of average performers providing so-so customer service. You can use these relatively simple, low- or no-cost strategies, techniques and tips to transform at least some of the first group into true customer service superstars, and significantly boost performance of the second group well beyond merely average.

Save on additional print copies! Add the print edition to your cart, change the quantity and choose "recalculate." Buy three or more print copies at only $19 each. Buy 10 or more print copies for only $9.95 each. Or, buy the PDF download for only $9.95.

print edition: Creating Customer Service Superstars - $29.00
PDF download: Creating Customer Service Superstars - $19.95
Reinvigorate a Complacent Workforce

Complacency sets in when employees view their workplace as predictable and risk averse. These step-by- step techniques will help you shake workers from their tired routines... get them operating at peak efficiency in short order... encourage bold, creative, employee-driven initiatives to excel in their own performance... and inject an air of excitement into your team's daily experience.

Why Employees Perform Poorly and What You Can Do About It

Substandard performance by your employees rarely happens by accident. The good news is, once you identify the cause there are a number of easily implemented strategies you can use to boost employee performance. This Special Report explains the most common reasons for underperformance, along with tried-and-true techniques to quickly get your employees working at peak capacity again.