Kiplinger's Retirement Planning is filled with sound planning strategies and carefully researched investment advice to assure you of a rich, worry-free retirement. This year's guide will help you plan for and enjoy a financially secure retirement, whether you're still some years from the goal line or you're already retired. Kiplinger retirement planning experts show you how to maximize your 401(k) plan, select top-performing investments, get the most from Social Security, protect your estate, ensure affordable top-notch health care and much more.
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This 310-page three-ring binder product divided into 10 tabbed sections bursting with trustworthy advice, guidance, worksheets and checklists to help you plan for and enjoy a comfortable and secure retirement. You'll discover how to:
Whether you're already managing your parents' care or that day has yet to arrive, this Special Report will help you claim all the benefits available to them, get full value for their and your health-care dollar, and get the best care possible. Get this PDF download of the thirteen page special report now.
Important note: This report is taken from the January 2014 issue of Kiplinger's Personal Finance magazine, starting on page 51.
Kiplinger's Starting Out Guide to Your Money is a special report specifically written for the millennial generation. You'll discover how to stretch your money, budget, find useful apps, track your spending, divvy up your paycheck, set money priorities, manage student loans, make the buy/rent decision, start saving (for retirement too!), get credit, find a side gig, start investing, manage benefits, pick a credit card, save for a house, get the right car, get the right insurance, and much more!
Important note: This report is taken from the June 2014 issue of Kiplinger's Personal Finance magazine, starting on page 45.
When it comes to customer service, conventional wisdom is often wrong. This Special Report gets right to the meat and reveals how some seemingly innocent words can work against you -- and how some of the responses and phrases customer service reps are typically trained to use can actually produce negative results. This 50-page report is perfect for the busy professional, condensing the best business advice into a concise, practical and thorough review of the topic.
Confronting employees with problem personalities is a challenging but vital role of any good manager. Helping difficult employees improve their attitudes not only will make your life easier, it also will earn you the respect and gratitude of your entire team -- as well as boost your bottom line. These practical strategies will help you rein in 7 of the most common disruptive personality types.
Like most other customer service teams, you probably have a few high-potential hard workers performing at a reasonable level, and a larger group of average performers providing so-so customer service. You can use these relatively simple, low- or no-cost strategies, techniques and tips to transform at least some of the first group into true customer service superstars, and significantly boost performance of the second group well beyond merely average.
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Complacency sets in when employees view their workplace as predictable and risk averse. These step-by- step techniques will help you shake workers from their tired routines... get them operating at peak efficiency in short order... encourage bold, creative, employee-driven initiatives to excel in their own performance... and inject an air of excitement into your team's daily experience.
Substandard performance by your employees rarely happens by accident. The good news is, once you identify the cause there are a number of easily implemented strategies you can use to boost employee performance. This Special Report explains the most common reasons for underperformance, along with tried-and-true techniques to quickly get your employees working at peak capacity again.