Workplace Solutions

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Take advantage of these special "Fire Sale" Savings for a Limited Time Only. Ease your training budget with these affordable solutions.

Print editions: Regular price: $29. Fire-sale price: $9.95
PDF downloads: Regular price: $19.95. Fire-sale price: $7.95

Written by a noted expert in the field of workforce management and communication, each report reveals practical strategies and proven-effective tactics to help you overcome the problems you face and manage your business more profitably.

Additional Savings When You Order Three or More. Add three or more copies of any report, in any combination of print or PDF, and we'll lower the already discounted price! To get the volume discount, simply choose your product and delivery option below, add the product to your cart, adjust the quantity in the cart, then click the "recalculate" button. Click on the "continue shopping" link at the top right of the cart to return to this page.

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Creating Customer Service Superstars

Like most other customer service teams, you probably have a few high-potential hard workers performing at a reasonable level, and a larger group of average performers providing so-so customer service. You can use these relatively simple, low- or no-cost strategies, techniques and tips to transform at least some of the first group into true customer service superstars, and significantly boost performance of the second group well beyond merely average.

Save on additional print copies! Add the print edition to your cart, change the quantity and choose "recalculate." Buy three or more print copies at only $19 each. Buy 10 or more print copies for only $9.95 each. Or, buy the PDF download for only $9.95.

print edition: Creating Customer Service Superstars - $29.00
PDF download: Creating Customer Service Superstars - $19.95
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Reinvigorate a Complacent Workforce

Complacency sets in when employees view their workplace as predictable and risk averse. These step-by- step techniques will help you shake workers from their tired routines... get them operating at peak efficiency in short order... encourage bold, creative, employee-driven initiatives to excel in their own performance... and inject an air of excitement into your team's daily experience.