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Written by a noted expert in the field of workforce management and communication, each report reveals practical strategies and proven-effective tactics to help you overcome the problems you face and manage your business more profitably.
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Like most other customer service teams, you probably have a few high-potential hard workers performing at a reasonable level, and a larger group of average performers providing so-so customer service. You can use these relatively simple, low- or no-cost strategies, techniques and tips to transform at least some of the first group into true customer service superstars, and significantly boost performance of the second group well beyond merely average.
Save on additional print copies! Add the print edition to your cart, change the quantity and choose "recalculate." Buy three or more print copies at only $19 each. Buy 10 or more print copies for only $9.95 each. Or, buy the PDF download for only $9.95.
Complacency sets in when employees view their workplace as predictable and risk averse. These step-by- step techniques will help you shake workers from their tired routines... get them operating at peak efficiency in short order... encourage bold, creative, employee-driven initiatives to excel in their own performance... and inject an air of excitement into your team's daily experience.